Privacy Policy

We are committed to safeguarding your personal data, respecting your confidentiality, and using your information only for the purpose of providing you with safe, effective, and personalised wellness solutions.

We collect only what we need to deliver and optimise your products and services:

• Name and contact details (email, address, phone)
   
• Health and lifestyle information (shared voluntarily for formulation purposes)
   
• Order and payment history
   
• Feedback and consultation responses
   

All data is collected either directly from you or through our secure consultation platform.

We use your information to:

• Create your bespoke supplement formulation
   
• Manage orders, subscriptions, and deliveries
   
• Monitor your progress (with your consent)
   
• Meet legal, quality, and traceability requirements
   
• Improve our products and service through aggregated, anonymised insights
   

We will never sell or share your personal information with third parties for marketing purposes. Data Retention We retain your health and order information only for as long as needed to fulfil legal obligations, support product traceability, and offer you ongoing care. You can request deletion at any time.  Updates This policy may be updated to reflect changes in the law or our services. We will always notify you of significant changes. 

?? Legal Compliance We operate fully in line with UK GDPR and Data Protection Act 2018. All customer health records and consultations are handled with strict confidentiality protocols and stored securely.  Our systems are monitored by our internal technical and compliance consultant to ensure ongoing data integrity.   Your Rights You have the right to:  Access your data  Request corrections or deletion  Withdraw consent at any time  Request portability of your data  To exercise any of these rights, just contact us at: hello@hopehealthsupplements.co.uk

Hope Health Supplements Ltd is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following information when you use our website or services:

• Name, email address, phone number
   
• Delivery and billing address
   
• Health and lifestyle information (for bespoke supplement consultations)
   
• IP address, device/browser data (via cookies)
   
• Purchase history and consultation feedback

We only collect and process your data where necessary for:

• Fulfilling your orders and subscriptions
   
• Providing personalised supplement recommendations
   
• Managing your account and communication preferences
   
• Improving our services through anonymised data insights
   
• Complying with legal obligations

Our lawful bases include:

• Contract: to fulfil product and service requests
   
• Consent: for marketing and health consultation services
   
• Legal obligation: for tax and accounting compliance
   
• Legitimate interest: for customer service and product improvement

We do not sell your personal data. We may share it with:

• Secure third-party platforms (e.g. payment processors, website host, CRM systems)
   
• Our technical consultant team (only when necessary for personalised support)
   
• Legal or regulatory authorities, where required by law
   

All third parties are GDPR-compliant and bound by strict confidentiality agreements..

You have the right to:

• Access, correct, or delete your personal data
   
• Restrict or object to processing
   
• Withdraw consent at any time
   
• Request data portability
   
• Lodge a complaint with the ICO (Information Commissioner’s Office)

We retain data only as long as necessary to fulfil its purpose and meet legal or regulatory requirements. Consultation data is anonymised and stored securely for trend analysis only. 

Your data is stored on encrypted servers and handled by authorised personnel only. We use SSL protection and secure payment gateways to ensure privacy.

To exercise your rights or ask a question, contact:

Data Controller
Hope Health Supplements Ltd

care@hopehealthsupplements.com